Social Media 101: Why your business needs a strategy

Since I started my new gig three weeks ago, naturally I've found myself having more and more conversations about social media. It wasn't until I spoke with my neighbor that I realized I am in the 1%. And no, not that 1%. I am talking about the fact that the general population can easily be intimidated (or bored) by those who can spew facts, dream up grandiose ideas, and jump at the chance to chat about the next big internet thing. Since social is so engrained in my very being, these type of epiphanies sometimes baffle me. But it's those a-ha moments that help keep me in touch with the fact that many companies, both big and small, still have no idea how or where to start when navigating the social waters. 

Which is exactly why I think it's important to routinely get back to the basics and brush up on social media 101. Because I can literally talk about this topic F O R E V E R, I'll keep it simple and steer clear of referring to any one particular industry, company, or what may be the "best" approach.  Below is some general info I put together regarding social media, how to get started, and links to a few infographics that I just lurve. So whether you are a "newbie" or consider yourself a season "expert" (a dirty, dirty word in my book but I digress), hopefully this list will help you get started or bring you back down to Earth.

When starting a social media strategy, think about these five things (at the very least):

1. What is your objective? There is no right or wrong answer. Well, except for "my boss told me to do it." In that case, definitely read on...
2. Who is your audience? This question can also be answered as "who do you want your audience to be?"
3. What are you going to say? My biggest pet peeve is navigating to a companies Facebook page, Twitter profile, Instagram feed, etc. to find ancient content that has been updated only a handful of times. If you're going to do it, commit. That means time, resources, and yes, money.
4. How will you track & measure success? I am a FREAK when it comes to this question. Not having defined KPIs (key performance indicators), goals, milestones, or any other source of measurement tied to your efforts is like going house hunting without a budget: pointless. You have to start somewhere so even if they are moving targets: benchmark, track, analyze, repeat.
5. Who is going to manage your efforts? Depending on answers to 1 - 4, your organizational culture, and your budget this could be a toughie. My advice to you is beware of the so-called "experts" out there. Find a partner who fits into your goals, can scale with you, and understands your business. <Insert the perfect opportunity to plug my wonderful new company.>

Defining these five things will help you and organization decide which social outlets to leverage (or not) in order to build a community that aligns with your brand, enables you to achieve your objectives, and allow you to create content that will be valuable to your customers, and ultimately, your overall business.

Ideas for starting small-ish:

• Create a Facebook Brand Page. I do not believe in using Facebook as an alternative to a traditional Web site. However, having a Facebook presence can be a cost-effective option if you are just getting started and looking to grow your social marketing efforts. At the very east, claim your Facebook Place/Brand page which can serve as a general source of information (hours, location, web site, paying methods, parking, etc.) as you work towards bigger, more involved initiatives such as using "the Book" as a customer service tool, for word of mouth marketing, recommendations, customer engagement, yada, yada, yada.
• Start a blog. Even if you only write one post a week, a blog is a great tool to establish your business as credible, knowledgeable resource. Posting authentic information, stories, and even pictures is another cost-effective way to manage your brand while helping out  the SEO department. Re: search engine optimization, which is particularly important for people who are trying to find you...or your competition.
• Cross-promote. Include social links on email blasts, direct mail pieces, forms, and any other customer-facing communication to help spread the word. But please, do not misuse the QR code. In fact if you don't know what that even means, keep it that way (at least for now).
• Don't try to do everything for everyone on everything. Being selective about your social strategy allows you to focus on building effective communities, generate quality content, and interact with your customers in a timely manner. Is your brand visually-driven? Create an Instagram account. Do you want to give your customers quick snippets of information or industry news? Twitter may be the way to go. Is your primary business B2B? You better be on LinkedIn! The truth is, there is a social outlet for just about anything you can think of, the trick is to explore, find what works and then do it well.   

Link love:

• Social Media Cheat Sheet [Infographic]: http://www.flowtown.com/blog/the-small-business-social-media-cheat-sheet?display=wide or http://mashable.com/2012/06/01/social-media-ranking/ <--- both need to be updated with MANY more such as LinkedIn, Pinterest, FourSquare, Yelp!, Flckr, and Instagram but it is a start.
• Why you must go social [Infographic]: http://www.1stwebdesigner.com/design/why-business-must-go-social/ 
• My Pinterest Infographic Board: http://pinterest.com/Dee_Huest/infographic-love/ 
• Mashable for the win: https://mashable.com/follow/topics/social-media-101-series/ 

PS. For you "advanced" followers, I am currently reading the book "Grouped" by Paul Adams. Definitely a recommended read and will challenge the entire notion of social media as you know it. Get your copy here.

Was this helpful? Do you have questions? 
I'd love to hear your thoughts so feel free to leave me a comment!

Top 10 reasons why the ADDYs are awesome for advertising

Every year creative agencies, marketers, advertisers, and students alike gather up their best work and compete for their chance at ADDY Gold. Simply put, the ADDYs are like the Academy Awards of the ad business. It's a chance for marketers to celebrate their success, collaborate as a community, and to be recognized for outstanding creative excellence- all while having a really good time [re: drinking heavily and shouting obscenities].

I have been fortunate to attend three out of the past five local ADDY award shows put on each year by the Rochester Advertising Federation. This year I opted out for reasons I won't get into. But as I followed (okay, stalked) my industry friends' Twitter feeds, Facebook updates, and Instagram posts during last night's show I knew I was missing out on more than just a good time. I reflected on the two years I spent working at an agency and how much I miss being a part of the action, not just on the outskirts as I often feel [note: working on changing that].

I imagine it's like this for most professions, but for anyone who has never been a part of the ad industry it may be hard to understand the love/hate relationship so many of us feel for the business from time to time. So for those of you who are thinking about advertising as a profession, are in the industry and looking to re-ignite your mojo, or just plain miss it and need a slap in the face for as for why you should go back, just think of the ADDYs. Or in my humble opinion, the top ten reasons why they are so awesome.

10. Umm, resume builder, duh. I'm putting this last because while it's a bonus, it shouldn't be your MO for adding work to the show. However, for those that are more junior and just starting out, having an ADDY under your belt is instant street cred and can help validate that yea, you do know what the hell you are talking about which is exactly why you don't want to be relegated to foam core duty.

9. Brotherly-Sisterly Love. Even amongst teams within the same agency, it's nice to spark a little competition and put a few wagers on which submission will win. That kind of competition is as healthy for team spirit as congratulatory cheers and man-hugs can be. So hug your AE. High-five your uptight Copywriter. Thank your receptionist for helping you make 18 copies of those pitchbooks.

8. Competition. Sure it's fun to prance back to your seat as you brush past your old boss while holding the ADDY Gold, but the spirit of competition runs much deeper. Displaying your best work for your local competition to see is much like stripping down naked. If you are in tip top shape, you are going to look the best, and if your not, well it will definitely spark some motivation for when you get back to the office. Moral of the story: it pushes the community as a whole to be better, regardless if the goal is to claim the title or defend one.

7. Networking. Especially for the Freelancers. It's an awesome venue to connect with potential agencies you want to work with or people you'd love to collaborate with. Just don't be the HR guy that trolls the room looking to poach candidates from every winning agency.

6. Confidence. We all need a pat on the back from time to time as re-assurance we did the right thing, chose the right career, took a smart risk. If your client's aren't helping to pump you up, feel free to put your pride in a little lucite statue- even if it's just until the next time someone asks you to make the logo bigger.

5. Humility. A vast majority of creative types have an ego (yes, even you). Some are more recognizable than the others, like the Account Planner who claims to be a "social media expert" (c r i n g e). But even if you don't have an in-your-face attitude, it's necessary to not always be the best. It keeps the Type A's in check and forces the heavyweight agencies to realize there are more fish in the sea.

4. Community. There is something to be said for a room full of stunningly funny, creative, and hardworking people. Competition or not, at the end of the day every agency, freelancer, and company is there to celebrate the art of the business. To toast to the ability to create emotion and connect people through the power marketing, in every form it takes.

3. Inspiration. Obviously the highlight of the show is the work. Seeing the submissions while putting it into the context of the creative process is remarkable. It's amazing how much effort is put into a single piece of work; how a problem can turn into an opportunity which then sparks an idea that is crafted into a beautifully constructed communication. I especially like looking at the student submissions. Each year they seem to get better and better. Knowing there is a fresh crop of talent waiting to jump into the industry is exciting and is a testament to the hopeful and curious spirit we should all still have.

Side note, big props to the team this year for putting together the submission Web page for all to actually take in the beauty of the work- especially awesome for those that didn't get to go. 

2. It's a celebration, bitches. As much as you hear "don't get drunk in front of your co-workers" from any kind of professional advice, I assure you, and I say this with caution, almost anything goes and can be forgiven during a state of euphoria while attending. Even needs to let loose and doing so in front of your co-workers can be therapeutic. Plus, it's funny to remind Kim from Accounting what she did the next time she bugs you about your time sheet.

1. Passion. The raw emotion and excitement that is elicited when you prep for the big night, see an old colleague, and hear your name or company announced as a winner speaks volumes for the passion one has for the industry. Reasons 10 through 2 all contribute to the zeal the ADDY's are about: no guts, no glory. We put our heart's into our work, pull over-nighter's or skip our lunch, not for some trophy, but for the glory of coming together as a creative community to celebrate a common passion.

 Congratulations to all the winners of the 2012 Rochester ADDY awards!